Details

Background and introduction; Planned preventive maintenance prevails; Just in time:gurus from East and West; Procurement of building maintenance services; Reengineering the process; Enter customer care, contact and call centres; Intelligent building care; Sustainable building care; Building futures:left or right; Cradle to grave:whole life assessment and implications for design

'This is a very well written book, interesting, comprehensive and easy to read, covering all aspects from maintenence to customer care to energy conservation.'<br /> <p>Building Engineer</p>

<p><b>Brian Wood</b> is a senior lecturer in the School of the Built Environment at Oxford Brookes University. He previously worked in the public and private sectors as an architect and surveyor. He was a contributor to <i>Quality in Traditional House Building</i>, published by the Building Research Establishment, and is author of <i>Building Care</i>. www.wiley.com/go/construction</p>

<i>Building Care</i> encompasses everything from maintenance to energy conservation. But even though premises-related expenditure typically represents 15% of the running costs of a business, maintenance is still regarded as the ‘Cinderella’ of the construction industry.<br /> <p><i>Building Care</i> challenges this attitude by elevating maintenance to its proper professional level and explaining new ideas in clear, understandable terms. Practical guidance is offered to those responsible for running buildings - surveyors, facility managers and facility managers – to help them carry out efficient and effective building care services.</p> <p>Brian Wood reflects the move away from long-term, technology-based maintenance programmes to more customer-focussed practices and covers a range of alternative approaches to looking after buildings and their users.</p>

'This is a very well written book, interesting, comprehensive and easy to read, covering all aspects from maintenence to customer care to energy conservation.'<br /> <p>Building Engineer</p>

GB