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Difficult situations arise in companies both in times of crisis and in periods of growth. It is not always possible for managers and employees to find a common language and reach a consensus. At this moment, facilitators come to the rescue - people who help to establish a dialogue in the company. Thanks to the facilitators, the participants in the discussion finally hear each other and come to a constructive solution. Mark Rozin is a facilitator with 20 years of experience. He believes that a facilitator can be more than just a mediator in a conversation between leadership and management. The facilitator becomes the psychologist of the company: he helps to discover hidden conflicts between departments that hinder the development of the company, and helps to find acceptable solutions. From the book you will learn about the intricacies of the work of facilitators of different levels. It will be useful for practicing facilitators, company leaders and all those who are just thinking about getting into facilitation.